As founder and fractional chief operations officer (COO) of Meta Viable Solutions, I have realized the Power of Process and how it can benefit businesses regardless of size. Process is integral in building a strong business from the ground up. It allows you to provide efficient business models that will help your business produce, grow, scale and profit.
Process also allows you to pivot and tweak your business, when necessary, as all systems don’t work all the time. As a leader and visionary in your company, process allows you to execute your great ideas into tactical, approachable steps to reach high-level goals.
A Business Path to Better Precision and Perspective
The 4P Model for a Business Path to better Precision and Perspective allows business objectives to be realistic and manageable. This model helps with effectiveness and efficiency when managing your team and avoiding employee burnout. It infuses your company with productivity, motivation, ingenuity and progress.
The 4P Model consists of Planning, People, Process and Projects. These four elements are all interrelated and must work together for you to be successful. You can’t have new systems and technologies without people.
There needs to be planning, process integration, training and special initiatives or projects to get ideas and plans off the ground. One can’t exist without the other.
- Planning is key before embarking on a new initiative. We often refer to this stage as strategic planning. It allows you to put the required people, budgeted finances, and time in place
- People are one of your most valuable resources. You will need people both internal and external to your company to achieve your goals. What roles and expertise do you need to accomplish your business goal or project?
- Process is needed to integrate different business functions, experts, systems and operations in your company, so they are working well together. How will you get to where you are going? You will need to ensure everyone is working together and the right communication processes and workflows are implemented.
- Projects are a means to the end goal if they are planned, managed and executed well. Your company may have several business initiatives occurring simultaneously. How do you prioritize, track and manage them? Projects allow a way to assign responsibility to team members, evaluate goals and identify special projects to focus on initiatives that drive you toward professional growth and business goals.
Delegating people internally or hiring a team, consultant or Project Management Professional (PMP) can help create manageable and practical projects to reach your business goals.
Successful Businesses Realize What Process Can Do for Them
Let’s take a minute to focus on number three, PROCESS.
The EOS Traction method recommends that all you need is 80 percent of your six core processes documented at 20 percent. It suggests that every company has at least six core processes: Human Resources, Marketing, Sales, Operations, Accounting and Customer Retention.
Well-documented and communicated processes are invaluable and beneficial to your company. Whether you are a one-person business or a 250-employee company, you have processes within your company. You have a method and technique you have developed to work internally and externally with others. These “processes” may be documented, or they may be in your head.
The question is, are they effective, and is everyone working off your built-in processes?
Effective processes save you time, money, and resources in the short and long term.
Four Benefits of Establishing Processes
- Clear processes create a clear direction for your employees, customers and strategic partners. It develops transparency and sets expectations of how policies, procedures and tasks are to be performed. Everyone involved understands how matters will be handled before proceeding with a task. Process mapping, documentation and training are best practice tools to communicate your processes to all those involved internally and externally.
- Process ensures better quality assurance. Having clear processes allows for more consistency and less variance in errors. It allows for productivity and efficiency. Process helps your employees understand their role in the larger context of the company and better meet company standards. Additionally, customers can expect a certain positive level of customer experience when it comes to customer care. Process allows similar quality standards, so your team is accountable, responsive, and meeting a certain standard with your product, service and professionalism.
- Process allows you to build systems and capacity. It is a foundational element (a part of the 4 P model) to integrate different functions and people within the company. It allows for consistency across multi-sites and helps you expand your business once you develop a successful, efficient process model (one that works for you and your customers).
- Process saves you time and money. Everyone is on the same page and understands how things are done, avoiding the loss in time and “figuring things out.” You will experience higher employee and customer satisfaction and better external strategic partnerships with established processes. Process allows you to be resourceful and less prone to liabilities.
Oftentimes, business owners and leadership feel lost and overwhelmed when starting or pivoting a business. Consider Fractional Leadership. Hiring a Fractional Leader can help bring your team and business forward.
If you found these concepts helpful and would like a deeper dive into strategic, practical tips and an easy-to-follow guide on building a stronger foundation for your business, pick up a copy of my book, Striking Business Gold: Build, Scale, Profit for Success.
About the Author
Sasha Lalite, MPA, PMP, is the owner and Fractional Chief Operations Officer of Meta Viable Solutions LLC. As a Fractional COO & Strategic Operations Advisor, Sasha provides expertise to businesses on an outsourced, part-time, or project basis. Connect with Sasha here. She can also be reached at firstname.lastname@example.org or 347-470-7901.